Mark Andy, Inc., a world leader in narrow- and mid-web printing and converting equipment, is pleased to announce updates to their aftermarket service group in Europe. The company's extensive European customer base will now be serviced even more effectively and efficiently as Sacha Cerini joins the team as Director of Aftermarket Sales in Europe, located at the company's European headquarters in Basel, Switzerland.
Cerini is responsible for further growing the aftermarket service and support capabilities in the European Union. His commitment and enthusiasm has been essential in pulling together a team of technicians and parts specialists, highly trained on all product lines including the companys most recently acquired, Rotoflex.
"Service and support for the installed base of Rotoflex equipment in Europe is a primary focus for our team," states Cerini. "Training of our aftermarket staff to support Rotoflex in addition to our Comco and Mark Andy press lines is paramount."
To provide exceptional support for the expanded line of brands, Mark Andy Europe has added several new service resources, including personnel and a spare parts centre in the UK facility. There are now a total of 10 aftermarket professionals based out of the three European sales and service offices, including three technicians proficient in servicing all equipment brands. While the expansion of the spare parts centre has allowed the aftermarket team to more effectively service global Rotoflex parts requests. Immediately available to the valued customer base are more than 200 genuine OEM parts, with a commitment to quick delivery and meeting or beating any competitively priced Rotoflex parts.
According to Remy Höhener, managing director, Mark Andy AG, "We are pleased to have Sacha leading our service and support initiative in Europe. His implementation of aftermarket processes has been commendable and his history in sales and service make him a strong representative for all our valued brands both across Europe and worldwide."
Future plans for the Mark Andy Europe service and support group include adding capabilities to locally support performance maximization (PM) programs, rebuilds and retrofits. To learn more about the customer service and support commitment in Europe, visit Mark Andy Inc. in booth 5C10 at Labelexpo Europe 2009 (http://www.labelexpoeurope.com/), to be held 23-26 September in Brussels, Belgium.
Cerini is responsible for further growing the aftermarket service and support capabilities in the European Union. His commitment and enthusiasm has been essential in pulling together a team of technicians and parts specialists, highly trained on all product lines including the companys most recently acquired, Rotoflex.
"Service and support for the installed base of Rotoflex equipment in Europe is a primary focus for our team," states Cerini. "Training of our aftermarket staff to support Rotoflex in addition to our Comco and Mark Andy press lines is paramount."
To provide exceptional support for the expanded line of brands, Mark Andy Europe has added several new service resources, including personnel and a spare parts centre in the UK facility. There are now a total of 10 aftermarket professionals based out of the three European sales and service offices, including three technicians proficient in servicing all equipment brands. While the expansion of the spare parts centre has allowed the aftermarket team to more effectively service global Rotoflex parts requests. Immediately available to the valued customer base are more than 200 genuine OEM parts, with a commitment to quick delivery and meeting or beating any competitively priced Rotoflex parts.
According to Remy Höhener, managing director, Mark Andy AG, "We are pleased to have Sacha leading our service and support initiative in Europe. His implementation of aftermarket processes has been commendable and his history in sales and service make him a strong representative for all our valued brands both across Europe and worldwide."
Future plans for the Mark Andy Europe service and support group include adding capabilities to locally support performance maximization (PM) programs, rebuilds and retrofits. To learn more about the customer service and support commitment in Europe, visit Mark Andy Inc. in booth 5C10 at Labelexpo Europe 2009 (http://www.labelexpoeurope.com/), to be held 23-26 September in Brussels, Belgium.
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